By Adriana Rivas
How to Implement Self-Service Without Failing
Two editions. One mission. Over a decade of real deployments across Latin America and the US, distilled into a guide for operators who have to make self-service work.
Original Edition · 2025
How to Implement Self-Service Without Failing
The field manual that started it all. Built from real deployments, written for operators who have to make self-service work on Monday.
#1 Amazon Hot New Release
Silver Nonfiction Book Award
5★ Readers’ Favorite
Silver Nonfiction Book Award
5★ Readers’ Favorite
Revised & Expanded · 2026
How to Implement Self-Service Without Failing
The retail floor changed faster than expected. AI at the checkout lane. RFID across the mid-market. This edition was written for what comes next.
New: AI Loss Prevention
New: RFID in Retail 2026
New: Agentic Commerce
New: RFID in Retail 2026
New: Agentic Commerce
Both editions available on Amazon · Barnes & Noble · Google Play Books