Revised & Expanded Edition · 2026

How to Implement Self-Service Without Failing Revised and Expanded Second Edition by Adriana Rivas
Revised & Expanded · Second Edition

Coming September 2026

How to Implement Self-Service Without Failing

A Practical Guide for Retailers and Decision-Makers. Including AI, Loss Prevention, and the Future of Autonomous Commerce

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See Original Edition

September 2026Publication date
14Chapters · 6 parts
220+Pages
3New chapters · AI · RFID · Agentic Commerce

Why a second edition

The Retail Floor Changed Faster Than Expected

AI at the Checkout Lane

Loss prevention systems using computer vision and scan pattern detection are now commercially deployed at self-checkout. The ROI data is real and the window for early adoption is closing.

RFID Crossed the Mid-Market Threshold

Tag costs dropped. Mid-market adoption accelerated. The argument for waiting is nearly gone. This edition shows you what to do now.

The Central Framework

Store automation and store intelligence are not the same thing. The difference between the two is the central argument of this edition, and the dividing line between retailers who will lead the next decade and those who will spend it catching up.


What’s new

14 Chapters. What Changed and What’s New.

New Chapter 10AI Loss Prevention at Self-Checkout
New Chapter 11RFID in Retail 2026
New Chapter 12Agentic Commerce
ExpandedThe Rise and Pitfalls of Self-Service
ExpandedIs Self-Service Right for You?
ExpandedDeployment Strategy
UpdatedKPIs That Matter
UpdatedInvestment & ROI
ExpandedHuman Factor & Change Management
ExpandedCommon Mistakes
ExpandedFuture-Proofing Your Investment
ExpandedDigital Signage & ESL
ExpandedResources & Templates
ExpandedClosing Thoughts

What changed since 2025

The Shifts That Made a New Edition Necessary

2026

AI Moves to the Checkout Lane

Loss prevention systems commercially deployed at self-checkout across major retail chains. The ROI data is real and the window for early adoption is closing.

2026

Fully Autonomous Retail Goes Mainstream

Zero-staff, AI-managed stores operating 24/7 at commercial scale. The concept moved from pilot to operational reality.

2026

RFID Crosses the Mid-Market Threshold

Tag costs drop below $0.05. Adoption accelerates globally. The argument for waiting is nearly gone.

2026

Agentic Commerce Enters the Supply Chain

AI agents executing replenishment orders without human initiation. The invisible store is arriving.


Adriana Rivas

About the Author

Adriana Rivas

COO and Chief Operations strategist with over 15 years leading retail technology transformations across the US and Latin America. This second edition is built on real deployments, updated ROI data, and the perspective of an executive who watched the market shift in real time since the first edition launched.

Gold Stevie® 2026 · Thought Leader of the Year. Top 50 Women in Startups & Tech · TechRound 2026. Top 10 Retail · Top 50 Agentic AI · Thinkers360.

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Publishing September 2026

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