Coming September 21, 2026
How to Implement Self-Service Without Failing
A practical guide for retailers and decision-makers, now expanded for AI loss prevention, RFID, and the future of agentic commerce.
Why a second edition
The retail floor changed. The book had to change with it.
Store automation and store intelligence are not the same thing.
That distinction is the central argument of this edition and the dividing line between retailers who will lead the next decade and those who will spend it catching up. The new edition brings the original implementation framework into a market reshaped by computer vision, lower-cost RFID, autonomous stores, and AI agents.
Three new chapters
The technologies redefining self-service now
AI Loss Prevention at Self-Checkout
Computer vision, scan-pattern detection, measurable ROI, and the implementation choices retailers face now.
RFID in Retail 2026
What falling tag costs and accelerating mid-market adoption mean for operations and investment timing.
Agentic Commerce
How AI agents are moving from recommendations to actions across replenishment and store operations.
What’s inside
14 chapters. A stronger implementation playbook.
New in this edition
- Chapter 10 · AI Loss Prevention
- Chapter 11 · RFID in Retail 2026
- Chapter 12 · Agentic Commerce
What changed since 2025
The shifts that made this edition necessary
AI reaches the checkout lane
Loss-prevention systems move from experimental pilots to commercial deployment.
Autonomous retail scales
Zero-staff, AI-managed stores move toward sustained commercial operation.
RFID crosses the threshold
Lower tag costs accelerate adoption beyond the largest retail enterprises.
Agents enter the supply chain
AI begins executing replenishment actions, not only recommending them.
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Publishing September 21, 2026
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