A retail operations manager stands beside a self-service kiosk terminal in a modern store, reviewing a financial document on a tablet, communicating the scrutiny behind the 28 percent of self-service kiosk programs that miss their Year-1 ROI targets due to hidden structural costs that vendor ROI models systematically exclude.
Retail Innovation

28% of Self-Service Kiosk Programs Miss Their Year-One ROI Target. Here Is What the Vendor Slide Never Shows.

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28% of self-service kiosk programs miss their Year-1 ROI target. The average vendor model overstates first-year returns by 20 to 40 percent. Here is what the five hidden costs actually look like and the framework that changes the outcome.