How to Implement Self-Service Without Failing
A Practical Guide for Retailers and Decision-Makers
It is a practical and insightful guide for retailers, IT managers, and decision-makers who want to avoid costly mistakes when deploying kiosks, digital signage, or POS systems. In particular, it serves as a clear and straightforward resource for those aiming to implement self-service technology while also maintaining operational efficiency and customer satisfaction.
Based on real-world deployments across the United States and Latin America, it not only explores the most common successes and failures, but also offers a clear roadmap for integrating kiosks, digital shelf labels, and innovative POS systems in a scalable and efficient manner.
Moreover, written with a pragmatic and human-centered approach, this guide helps you understand not just the technology, but also the context, operations, and customer experience behind successful retail innovation. Ultimately, it provides a blueprint for achieving sustainable growth through smart self-service adoption.
Why this Book Matters
Most self-service projects fail; however, they rarely fail because of the technology itself. Instead, the main reasons are poor planning, weak execution, and disconnected teams.
For this reason, this book exists. It reveals the three silent killers behind self-service failures and provides you with a clear, proven strategy to avoid them
Readers’ Favorite Review 
★★★★★
Reviewed by Stephen Christopher for Readers’ Favorite:
“Adriana Rivas’ How to Implement Self-Service Without Failing makes the adoption of self-service checkouts a no-brainer. There is no jargon or complicated scenarios. Business leaders from mom-and-pop stores to Fortune 500 companies can relate to this book. Adriana’s authority shines through on every page.”
Read full review on ReadersFavorite.com →
About Adriana Rivas – Author of How to Implement Self-Service Without Failing
Adriana Rivas is a Tech Executive, Author, and COO & Chief Biwitech Development Officer at BIGWISE Corp. She is the author of the book How to Implement Self-Service Without Failing: A Practical Guide for Retailers and Decision-Makers, a resource designed to help businesses successfully deploy self-service kiosks, digital signage, POS systems, and electronic shelf labels.
Founder of Biwitech — the U.S.-born retail hardware brand now expanding across Latin America — Adriana has led high-impact projects for supermarkets, quick-service restaurants, and retail chains, improving operational efficiency, customer satisfaction, and technology adoption rates.
Recognized for her leadership in retail innovation, Adriana is a Global Ambassador for WomenTech Network and an active member of international tech communities.
Book Excerpt
Success requires more than just hardware; in fact, it takes culture, mindset, and proper execution.
Self-service is no longer futuristic rather, it has become a practical reality.
As a result, it represents today’s competitive advantage, and that is precisely what this book will help you build
Book Impact
Since its release, How to Implement Self-Service Without Failing has been recognized by readers, industry professionals, and international media as a key resource for retailers and decision-makers navigating the digital transformation of their stores.
- 🏆 Amazon Bestseller in Multiple Categories: consistently ranking among the Top 20 in the Retailing Industry category.
- 🥇 #1 Hot New Release (launch): debuted as the #1 Hot New Release in its category on Amazon.
- 🥈 Silver Winner – 2025 Nonfiction Book Awards (Business/Finance)
- 🚀 Featured in AP News: The official press release announcing the book’s launch was published and syndicated across international outlets. AP News – Official Book Launch →
- ⭐ Awarded 5 Stars by Readers’ Favorite (2025): Recognized for its clarity, authority, and real-world guidance for retailers adopting self-service technology. Read full review →
- 🌍 Available globally: in both Kindle and Paperback editions via Amazon and Barnes & Noble.
- ✍️ Written by a recognized voice in retail technology: featuring insights published on Medium and AdrianaRivas.tech.
- 📘 More than a guide: it is a blueprint for retailers ready to lead the next wave of innovation in Latin America and beyond.
FAQ
Who is this book for?
For retail managers, business owners, technology leaders, and entrepreneurs who want to implement self-service solutions without compromising customer experience or profitability.
What key problems does the book solve?
It addresses the most common reasons self-service projects fail, including poor planning, ignoring end-user behavior, and selecting technology without a clear strategy.
Is this book for beginners or experts?
It is designed for both first-time implementers and experienced professionals who are looking to optimize or expand existing self-service projects.
What will I get from reading this book?
A clear step-by-step guide to assess, plan, implement, and optimize self-service solutions, complete with tools and practical recommendations you can apply right away.
What’s Inside
Included Toolkit (Downloadable Resources)
Every reader of “How to Implement Self-Service Without Failing” gets exclusive access to the companion toolkit, featuring:
- Editable Implementation Checklist
- KPI & ROI Excel T emplates
- Industry Studies (PDF)
- Pitch Deck T emplate (Bonus)
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